Dear Finowen Customer,
Merger of FINOWEN Operations with GAW High Speed Internet.
Over the past few months Finowen has been involved in an effort with GAW High Speed Internet to combine the best of both companies to provide you with better service. Through the course of these discussions, the benefits of
working together became increasingly apparent and the decision was made to merge the operations into one company - to utilize our combined strengths to provide our customers with an improved and wider range of services.
Going forward GAW will continue to uphold and expand the high quality of service provided by Finowen. GAW High Speed Internet is a locally owned and operated wireless broadband company that has been providing service in New
England since 2002. GAW started as a rural "last mile" Internet provider, providing Internet to some of the most remote locations Northern Vermont had to offer. Since then, GAW has expanded it's coverage area throughout New
England as well as it's service offerings in both High Speed Internet and Digital Telephone products. GAW remains to this day a company focused on local service and employs local people residing within areas that we support.
There will be some administrative changes arising out of the merger. The combined company operations will use the GAW High Speed Internet name which will be reflected in your monthly service statements, our lettered vehicles,
and our badged employees . Further details of these changes are set out in the attached FAQ. Please also note that your current Finowen contact information will remain active, however phone calls and emails will be forwarded to GAW
Customer Care automatically which can also be reached directly at:
Phone: 877-5-GET-GAW (877-543-8429)
Email: info@gaw.com
Hours of Operation: M-F: 8am-8pm S-S: 9am-6pm
(On call emergency help available 24 hours a day)
On behalf of GAW High Speed Internet, we welcome you to the GAW Family! We look forward to many years of great connections and relationships with you.
Sincerely,
H. Josh Garza
President & CEO
GAW High Speed Internet
Important Information for FINOWEN Customers
Please note the following changes subsequent to the merger with GAW High Speed Internet:
Standard Billing Date
We will be standardizing the billing period to match the calendar month - a feature we had initiated at the request of our customers. We understand that some of you have billing dates that currently are not on the first
(1st) of the month. For those customers, your first bill with GAW will be a prorated amount from your current billing date until September 1st, 2010. Your bill might be a little more or a little less depending on your Finowen
anniversary date. Your bill beginning October 1st, 2010, will reflect your regular monthly rate. Please note that during the transition, should you have any questions regarding your bill or should you feel you received a bill in
error, you are encouraged to contact GAW customer care for assistance.
Green Billing Initiative
In an effort to be ecologically responsible, we are committed to reducing our consumption of paper products and we do not mail a paper bill but send out an electronic statement to the email address that we have on file. One
of our Customer Service team will be contacting you to ensure that we have your correct contact information.
Please note that we only accept payment electronically via Automatic Credit/Debit Card payments or Electronic Check. This allows us to further cut down on unnecessary manual check, paper, stamp and envelope usage. Your payment
can be made by a checking/savings account or with your Visa, M/C, Discover, or American Express. Again, one of our Customer Service team will be contacting you shortly to make sure that you understand the process.
Email Addresses:
Your current email address will not change unless you wish to switch over to a new .@GAW.com. email address. This is however completely optional and available at your discretion. If you do wish to change, there is no charge,
and one of our technical support representatives can help you do so. Please contact Customer Service for help with this option.
Dial-Up Customers:
You will need to change your account to a GAW Dial-Up account. Please call us for assistance with this transition.
Billing plans:
You will continue to be billed the same amount for your current plan. For some residential customers, you may notice that the service description is listed differently on your invoice than in prior bills. Please note that this is
simply a classification issue and that you service price will remain the same.
Once again welcome to the GAW High Speed Internet Family! We look forward to servicing your Internet and Communication needs for years to come.
